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Privacy policy

Last Updated: July 15, 2026

Welcome to Karo. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the "Service").

By using Karo, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name.
  • Phone number.
  • Email address.
  • Delivery address.
  • Profile information.

Order Information

  • Purchase history.
  • Order details.
  • Delivery preferences.

Location Information

  • Your location (only with your permission) to improve delivery services and provide suitable service coverage.

Device Information

We collect technical information necessary to operate and improve the service, such as:

  • Device model.
  • Operating system.
  • App version.
  • IP address.
  • Device notification token.
  • Analytics data and crash reports through Firebase in the mobile application.

Payment Information

Payments are processed through secure third-party payment providers. Karo does not store sensitive payment information such as full credit or debit card details.

2. How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Process and deliver your orders.
  • Send order updates and notifications.
  • Provide customer support.
  • Improve our products and services.
  • Protect your account and service from unauthorized use.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information.

Your information may only be shared with:

  • Merchants to fulfill your orders.
  • Delivery partners to complete deliveries.
  • Secure payment service providers.
  • Technology service providers supporting our service.
  • Government authorities when required by applicable law.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no online system can guarantee absolute security.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience.
  • Remember your preferences.
  • Enhance service functionality.

You may disable cookies through your browser settings, although some features may not function properly.

6. Third-Party Services

Our Service may contain links to third-party websites or integrate third-party services. Their privacy practices are governed by their own privacy policies, and Karo is not responsible for their content or practices.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your account and personal data.
  • Contact us regarding your personal information.

We will respond to valid requests in accordance with applicable laws.

8. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services.
  • Fulfill contractual obligations.
  • Comply with legal requirements.
  • Resolve disputes and enforce our agreements.

9. Children's Privacy

Karo is not intended for children below the legal age applicable in their jurisdiction. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our Service together with the updated effective date. Continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Karo Support

By using Karo, you acknowledge that you have read, understood, and agreed to this Privacy Policy.