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Privacy policy

Last Updated: September 6, 2026

This Privacy Policy explains how Karo collects, uses, and protects your information when you use the Karo mobile app and related services (the "Service").

By using Karo, you agree to this Privacy Policy.

1. Information We Collect

We collect only the information needed to provide the Service:

  • Account information: your name and phone number.
  • Delivery information: the delivery address you enter, including your selected governorate and area.
  • Order information: your orders, purchase history, and any notes you add to an order.
  • App usage information: how you use the app, including searches you make in the app.
  • Device information: information needed to send you notifications and keep the app secure and reliable, such as a notification token and basic diagnostic or crash reports.

2. How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Verify your phone number and sign you in.
  • Process and fulfill your orders.
  • Send order and service notifications.
  • Improve the app and keep it secure.
  • Comply with applicable legal requirements.

3. How We Share Your Information

We do not sell your personal information.

We may share your information only when needed with:

  • Merchants or partners involved in fulfilling your order.
  • Service providers who help us operate the Service, such as sending verification messages, delivering notifications, and analyzing app performance.
  • Authorities when required by law.

4. Data Security

We take reasonable measures to protect your information and use secure connections when data is sent between the app and our servers.

No system is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You may:

  • Update your name and phone number in the app.
  • Delete your account from within the app.
  • Contact us about your personal information.

We will handle valid requests in accordance with applicable law.

6. Data Retention

We keep your information only as long as needed to provide the Service, fulfill orders, meet legal requirements, and resolve disputes. When you delete your account, we delete or anonymize related personal data except where the law requires us to keep it.

7. Children's Privacy

Karo is not intended for children. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version with a new date. Continued use of the Service means you accept the updated Policy.

9. Contact Us

If you have questions about this Privacy Policy, contact us:

Karo Support