Last updated: September 6, 2026
This Refund Policy explains Karo’s role in relation to purchases and refunds, and how exchange or refund requests are handled.
Karo operates as an intermediary platform that displays trusted stores and their products, with a supervisory and organizational role over the platform. Karo does not sell products, set prices, handle delivery, or receive payments on behalf of stores.
When you complete a purchase through Karo, the purchase, communication, and payment take place directly between you and the selling store. Displaying any store or product on Karo does not mean that Karo is the seller.
The selling store alone is responsible, under its own policy and applicable laws, for:
Karo does not replace the store in these responsibilities.
To request a refund or exchange, or to report an issue with a product or order, you should preferably contact the selling store you purchased from first. The store will review your request and decide in accordance with its own policy and applicable laws.
Karo does not receive any purchase payments and therefore cannot issue, process, or guarantee any refund on behalf of the store.
If you face a problem or dispute with a store regarding a refund, exchange, or product quality, you may contact Karo. We will seek to assist you, communicate with the store, and attempt to resolve the issue as far as reasonably possible.
This supervisory and assistance role does not mean that Karo automatically assumes financial or legal liability for the store, the product, or the outcome of a refund, except where required by applicable law.
Karo is not a party to the sales contract between you and the store. To the maximum extent permitted by law, Karo does not automatically assume financial responsibility for the product, payment, delivery, exchange, or refund, or for any dispute arising from the purchase, while you retain the right to contact Karo for assistance as described above.
Karo may update this policy at any time. Any update takes effect once the revised version is published in the app or on the website. Continued use of Karo after publication constitutes acceptance of the updated policy.
To contact Karo about a problem or complaint: [email protected] — +964 771 575 8478
