EN

Terms and condition

Last updated: September 6, 2026

Important notice: The Karo application operates as an intermediary platform that displays trusted stores and their products, with a supervisory and organizational role over the platform. Karo is not a seller of products, does not own products, does not set product prices, does not handle delivery, and does not receive payments on behalf of stores. Purchase, payment, delivery, and dealings related to the product take place directly between the user and the store.

Users may contact Karo if a problem or dispute arises with a store. We will seek to assist, communicate with the store, and attempt to resolve the issue as far as reasonably possible, without replacing the store in its responsibilities.

By using the Karo app or website, you agree to these Terms and Conditions. If you do not agree, please do not use the platform.

1. Definitions

  • Karo / Platform / App: the Karo application and related services.
  • User / You: any person who uses the platform.
  • Store: any store or seller displayed through the platform.
  • Products: goods or services displayed by stores through the platform.

2. Role of Karo

Karo is an intermediary platform that displays trusted stores and their products and exercises a supervisory and organizational role over the platform, including following up on complaints and seeking to help resolve issues between the user and the store as far as reasonably possible.

Displaying any store or product on Karo does not mean that Karo is the seller, does not constitute an offer for sale by Karo, and does not make Karo a party to the sales contract.

Karo does not:

  • sell or own products;
  • set product prices;
  • receive payments on behalf of stores; or
  • perform delivery or manage shipping.

3. Store Responsibility

The store alone is responsible, under its own policy and applicable laws, for:

  • accuracy of product information, description, and availability;
  • prices, quality, and conformity;
  • completion of the sale and payment;
  • delivery and delivery timelines;
  • exchanges, refunds, and any related compensation; and
  • compliance with applicable laws, including consumer protection laws.

Karo does not replace the store in these responsibilities.

4. Karo’s Assistance with Complaints and Disputes

If you face a problem or dispute with a store regarding an order, product, delivery, refund, or cancellation, you may contact Karo. We will seek to assist you, communicate with the store, and attempt to resolve the issue as far as reasonably possible.

This supervisory and assistance role does not mean that Karo automatically assumes financial or legal liability for the store, the product, or the outcome of the dispute, except where required by applicable law.

5. User Responsibility

The user is responsible for:

  • the accuracy of personal data, contact details, and delivery address;
  • the accuracy of orders and any notes added;
  • dealing with the store regarding the order, payment, delivery, and refunds, where reasonably possible; and
  • reviewing product details and price before completing the purchase with the store.

6. Account and Acceptable Use

You must provide accurate information when creating an account and keep your login credentials confidential. You are responsible for all activity carried out through your account.

Karo may suspend or terminate an account if these Terms are violated, the platform is misused, or unlawful activity is suspected, in accordance with applicable law.

7. Prohibited Use

You may not use the platform for any unlawful or harmful purpose, including without limitation:

  • fraud, impersonation, or providing misleading information;
  • abuse of stores, users, or the platform;
  • attempting unauthorized access to systems or data;
  • disrupting or otherwise misusing the platform; or
  • publishing content that violates the law, public order, or morality.

8. Limitation of Karo’s Liability

To the maximum extent permitted by applicable law:

  • Karo does not automatically assume responsibility for product quality, pricing, availability, or suitability;
  • Karo does not automatically assume responsibility for delivery delays or failures, or for the outcome of any dispute between the user and the store;
  • Karo does not automatically assume responsibility for any financial loss arising from a purchase, payment, or refund made directly with the store; and
  • Karo does not guarantee that the platform will operate without interruption or error at all times.

Nothing in these Terms excludes any rights that cannot be excluded or limited under applicable law, and nothing prevents you from contacting Karo for assistance as described in these Terms.

9. Intellectual Property

All intellectual property rights in the Karo app, name, logo, design, and Karo-owned content are owned by Karo or its licensors. You may not copy, modify, or use any of these elements without prior permission, except as permitted by law.

Store and product content belongs to the relevant stores. Displaying such content on the platform does not transfer ownership to Karo.

10. Changes to These Terms

Karo may update these Terms at any time. Any update takes effect once the revised version is published in the app or on the website. Continued use of the platform after publication constitutes acceptance of the updated Terms.

11. Contacting Karo

For inquiries, complaints, or assistance related to the platform or a dispute with a store:

Inquiries about products, orders, payment, delivery, or refunds should preferably be directed to the relevant store first, with the option to contact Karo for assistance when needed.